Our Commitment To You

We want to hear what you think about WA Blue Sky services
and how satisfied you are with your support

We welcome your feedback and complaints because it helps us to know what we are doing right, and shows us where and how we can improve our services.

Feedback

Your feedback could be about:

What we’re doing right
Things you think we are not doing right
Ideas of things we can do better

Complaints

You have the right to complain when you are not happy about the way we provide your services.
This can be anything about what we do and how we do it.
When making a complaint you have the right to have a friend, family member or advocate with you.
You can make an anonymous complaint, but this means we will not know who to tell about what we have done about it.

What Will We Do?

Listen to you and take you seriously
Ask questions about what happened, why and how it happened
Keep the complaint private and only tell people who are involved in resolving it with you
Keep you informed and involved
Explain the reasons for the decision we make and check to see if you are satisfied

If your concern or complaint is about harm, abuse or neglect we might need to work with the police or other agencies.

How To Tell Us

To let us know your compliments, concerns or complaints you can:

Talk with your Team Leader or a supervisor
Speak direct with our Operations Manager or CEO by telephoning 9472 0550
Email admin@wabluesky.com.au
If the complaint is about our CEO or a Board Member, you can email Chair@wabluesky.com.au

Help Us Get It Right

You can help us to deal with your feedback or complaint by:

Telling us clearly:
Explain the full problem and what you would like us to do
Telling us quickly:
Let us know as soon as possible so the facts are fresh in your mind

You Have The Right To

Have a family member or friend to help you make a complaint
Use formal advocacy services to help you make a complaint
Contact the NDIS Commission if you think we cannot resolve your concern or complaint:
You can call them on 1800 035 544 or Use the complaint form on their website www.ndiscommission.gov.au

I don't go the 'extra mile' in the things I do, to seek acknowledgement. I get a sense of fulfilment, walking away with a feeling of accomplishment, in being able to support to the best of my ability.
Being a mother & carer of my son, I can empathise with our service users & their family members, even though all our journeys are different, the care & respect we have for one another, can only make all our lives better

Jenny Adams

Support Worker

When I lost my place at a community centre, I had the support to advocate for myself until political intervention made change happen. Without encouragement from my WA Blue Sky team, I wouldn’t have ‘made a fuss’ – having the confidence and help to feel empowered is the key to make people effect positive changes despite their disability.

John Zino

Back in early 90’s several families decided to create a small organisation to provide a better outcome for our family members with disability, where we are not be a number in a long waiting list or a big company.

Our meeting was held on a beautiful sunny day, and one of us looked skywards saying let’s call it Blue Sky and hence the name we have today.

It was not an easy task to start this Organisation from scratch. Our first service was the development of three individual housing units, in which all involved were included in the design - these became a showpiece for disability services in Perth.

What started as a dream for a small number of parents has gone on to become the organisation we know today, welcoming many new members and service users, and offering different service types and locations.

Laurie and Des Corboy

Founding Members